Privacy Policy

Citrox Biosciences Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it and the rights available to you.

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1. Who We Are

Citrox Biosciences Ltd is the controller responsible for personal information processed

through this website and our business activities.

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Citrox Biosciences Ltd
6 Nene Road
Bicton Industrial Park
Kimbolton
PE28 0LF
United Kingdom

Company number: 5717359
Email: sales@citroxbio.co.uk
Telephone: 01480 862085

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2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, job title, company and professional role.

• Your email address, telephone number and postal address.

• Information submitted through our contact forms.

• Details of enquiries, proposed projects, collaborations or commercial interests.

• Records of correspondence, meetings and business interactions.

• Your marketing preferences and subscription status.

• Information about how you interact with our email campaigns, including email delivery, opens, clicks, bounces and unsubscribes.

• Technical information such as your IP address, browser, device, operating system, approximate location, referring website and pages visited.

• Cookie identifiers and advertising information where you have consented to advertising cookies.

• Information you provide when interacting with our social media accounts.

Please avoid submitting confidential, sensitive or special-category personal information through a general website form unless we have specifically requested it and appropriate arrangements are in place.

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3. How We Collect Your Information

We may collect personal information:

• Directly from you through forms, email, telephone or meetings.

• When you subscribe to news or marketing communications.

• Through our website, cookies and similar technologies.

• Through professional networking and social media platforms.

• From your employer, organisation or project partner.

• From publicly available professional and business sources.

• At exhibitions, conferences and industry events.

• Through referrals and introductions from existing contacts.

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4. How We Use Your Information

We may use your personal information to:

• Respond to questions, enquiries and project proposals.

• Discuss potential research, commercial or collaborative opportunities.

• Manage professional relationships with customers, suppliers, researchers and project partners.

• Maintain records of enquiries and business communications.

• Administer contracts, projects and collaborations.

• Send news, research updates, company announcements and relevant marketing communications.

• Measure the performance of our website and advertising.

• Improve our website, communications and services.

• Protect our website, systems, intellectual property and confidential information.

• Comply with legal, regulatory and contractual obligations.

• Establish, exercise or defend legal claims.

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5. Our Lawful Bases

We process personal information under one or more of the following lawful bases:

Consent
Where you have actively agreed to receive marketing communications or accept optional advertising technologies. You may withdraw your consent at any time.

Contract
Where processing is necessary to enter into or perform a contract with you.

Legitimate interests
Where processing supports the responsible operation and development of our business, including responding to enquiries, managing professional relationships, maintaining CRM records, communicating with corporate contacts and protecting our systems. We consider the potential effect on your rights before relying on this basis.

Legal obligation
Where we must process information to comply with applicable law or regulatory requirements.

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6. Zoho CRM

We use Zoho CRM to manage business contacts, enquiries, relationships and potential collaborations.

Information stored within Zoho CRM may include:

• Contact and company details.

• Enquiry and project information.

• Communication history.

• Meeting notes and agreed actions.

• Marketing preferences.

• Records relating to customers, suppliers, collaborators and other professional contacts.

Access is limited to authorised personnel who require the information for their work.

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7. Zoho Campaigns and Email Marketing

We use Zoho Campaigns to distribute newsletters, company updates and relevant business communications.

Zoho Campaigns may process:

• Your name and email address.

• Your organisation or professional interests.

• Subscription and consent records.

• Email delivery, opening and link-click information.

• Unsubscribe and suppression records.

You can unsubscribe at any time by using the link included in our marketing emails or by contacting us.

We may retain limited information on a suppression list after you unsubscribe. This ensures that we respect your request and do not add you back to future campaigns inadvertently.

For individual subscribers, including sole traders and certain partnerships, we will send unsolicited electronic marketing only where we have consent or another permitted basis, such as the applicable soft opt-in. Different rules may apply to corporate subscribers, but all recipients will be given a clear means of opting out.

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8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functions.

• Maintain website security.

• Remember your preferences.

• Understand website performance.

• Measure advertising results.

• Support relevant online advertising where enabled.

Essential technologies may operate without consent where they are necessary for the website to function. Advertising and other non-essential technologies will be activated only after you provide the required consent.

You can accept, reject or manage optional cookies through our cookie banner. Further details, including cookie providers and durations, should be provided in our separate Cookie Policy.

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9. Google Ads

We may use Google Ads to promote Citrox Biosciences and measure the effectiveness of our advertising.

Where you have consented to advertising cookies, Google technologies may be used to:

• Record whether an advertisement led to a website visit, enquiry or other conversion.

• Measure campaign performance.

• Limit the frequency with which advertisements are displayed.

• Create audiences for relevant advertising or remarketing.

• Associate website activity with advertising identifiers.

Google may process information such as cookie identifiers, IP address, device information, advertisement interactions and website activity. Google acts in accordance with its own privacy terms for the processing it undertakes independently.

You can reject advertising cookies through our cookie controls. Rejecting them will not prevent you from accessing the website. UK guidance requires consent before online advertising cookies or non-exempt advertising technologies are used.

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10. Social Media

Citrox Biosciences may operate accounts on social media and professional networking platforms such as LinkedIn, Facebook, Instagram or YouTube.

When you follow, contact or interact with us through these platforms, we may receive:

• Your public profile information.

• Your username or account name.

• Comments, reactions and messages.

• Information you choose to share with us.

• Aggregated audience and engagement information.

• Contact details submitted through a social media lead form.

The relevant platform may also process your information for its own purposes. Your use of each platform is governed by that platform’s privacy policy and settings.

If social media advertising tags or pixels are installed on our website, they will operate only where the required consent has been provided.

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11. Website Platform and Service Providers

Our website is created and hosted using Wix. Wix may process technical and contact information on our behalf when operating the website and its forms.

We may also share information with carefully selected service providers, including:

• Website hosting and technical-support providers.

• Zoho CRM and Zoho Campaigns.

• Google advertising services.

• Social media and professional networking platforms.

• Email, document-storage and communications providers.

• Cybersecurity and fraud-prevention providers.

• Professional advisers, including legal, financial and insurance advisers.

• Laboratories, consultants or project partners where necessary and appropriately authorised.

We require service providers acting on our behalf to process information securely and only for authorised purposes.

We do not sell personal information.

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12. Research, Projects and Confidentiality

Some of our work involves universities, businesses, public-sector organisations, government bodies, defence organisations and other research or commercial partners.

Information relating to these projects may be subject to additional confidentiality, contractual, intellectual-property or security restrictions. Where appropriate, project-specific privacy information and contractual protections will apply.

We will not publicly disclose confidential project information or identify project participants without appropriate authority.

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13. International Transfers

Some of our technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to protect it. Depending on the destination, these may include:

• UK adequacy regulations.

• The UK International Data Transfer Agreement.

• The UK Addendum to approved standard contractual clauses.

• Other legally recognised safeguards.

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14. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the relevant purpose.

In general:

• Enquiries and ordinary business correspondence may be retained for at least two years after the latest contact.

• Active customer, supplier, research and collaboration records may be retained throughout the relationship and for an appropriate period afterwards.

• Contractual, technical or project records may be retained for longer where required for legal, regulatory, intellectual-property or evidential purposes.

• Marketing information is retained until you unsubscribe, object or the information is no longer required.

• Limited suppression records may be retained to ensure that an opt-out continues to be respected.

• Cookie durations are explained through our cookie controls or Cookie Policy.

We periodically review retained information and securely delete or anonymise it when it is no longer required.

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15. Information Security

We use appropriate organisational and technical measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access controls, password protection, secure systems, staff confidentiality obligations and restricted access to sensitive project information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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16. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information.

• Ask us to restrict how your information is used.

• Object to processing based on legitimate interests.

• Object to direct marketing at any time.

• Request the transfer of information you provided to us.

• Withdraw your consent at any time.

• Complain about how we have used your information.

Some rights are subject to legal conditions or exemptions. We may need to verify your identity before responding to a request.

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17. Automated Decision-Making

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

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18. Children’s Information

This corporate website is not directed at children, and we do not knowingly collect personal information from children through it.

If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

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19. Data Protection Complaints

If you have concerns about how we use your personal information, please contact us at:

Email: sales@citroxbio.co.uk
Subject line: Privacy Complaint

We will:

• Provide a clear way for you to submit your complaint.

• Acknowledge it within 30 days.

• Investigate it appropriately and without undue delay.

• Keep you reasonably informed of progress.

• Communicate the outcome without undue delay.

These complaint-handling requirements are now part of UK data protection law.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

www.ico.org.uk

We would appreciate the opportunity to consider your concerns before you approach the ICO.

 

20. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, technology or legal obligations. The latest version will be published on this page with the date of the most recent update.